teleservices
to the non-profit sector including ● the performing arts ● education ● charities ● galleries ● museums ● and many others
Client list
Calgary Philharmonic Orchestra,
Calgary, Canada
Tulsa Ballet,
Oklahoma, USA
Calgary Opera,
Alberta, Canada
Globe Theatre,
Saskatchewan, Canada
Theatre Calgary,
Alberta, Canada
Great Canadian Theatre Company
Ottawa, Ontario
Theatre Aquarius
Ontario, Canada
Alberta Theatre Projects,
Canada
Art Gallery of Alberta,
Canada
Victoria Symphony,
British Columbia, Canada
Vancouver Recital Society,
British Columbia, Canada
Edmonton Opera,
Alberta, Canada
Vertigo Theatre,
Alberta, Canada
Gateway Theatre,
British Columbia, Canada
Millenium Music Foundation,
Alberta, Canada
Surrey House,
United Kingdom
The Broadway Centre,
Washington, U.S.A.
Saskatoon Symphony Orchestra,
Saskatchewan, Canada
Alberta Ballet,
Canada
Tafelmusik,
Toronto, Canada
Decidedly Jazz Danceworks,
Alberta, Canada
Orchestra London,
Ontario, Canada
Thunder Bay Symphony Orchestra,
Ontario, Canada
Kitchener Waterloo Symphony Orchestra,
Ontario, Canada
Toronto Mendelssohn Choir,
Ontario, Canada
AIDS Calgary Awareness Association,
Alberta, Canada
Grand Theatre London,
Ontario, Canada
Studio Theatre,
Alberta, Canada
Pacific Opera,
British Columbia, Canada
Canadian Institute of Mining,
Metallurgy and Petroleum
Calgary Philharmonic Orchestra,
Calgary, Canada
Tulsa Ballet,
Oklahoma, USA
Calgary Opera,
Alberta, Canada
Globe Theatre,
Saskatchewan, Canada
Theatre Calgary,
Alberta, Canada
Great Canadian Theatre Company
Ottawa, Ontario
Theatre Aquarius
Ontario, Canada
Alberta Theatre Projects,
Canada
Art Gallery of Alberta,
Canada
Victoria Symphony,
British Columbia, Canada
Vancouver Recital Society,
British Columbia, Canada
Edmonton Opera,
Alberta, Canada
Vertigo Theatre,
Alberta, Canada
Gateway Theatre,
British Columbia, Canada
Millenium Music Foundation,
Alberta, Canada
Surrey House,
United Kingdom
The Broadway Centre,
Washington, U.S.A.
Saskatoon Symphony Orchestra,
Saskatchewan, Canada
Alberta Ballet,
Canada
Tafelmusik,
Toronto, Canada
Decidedly Jazz Danceworks,
Alberta, Canada
Orchestra London,
Ontario, Canada
Thunder Bay Symphony Orchestra,
Ontario, Canada
Kitchener Waterloo Symphony Orchestra,
Ontario, Canada
Toronto Mendelssohn Choir,
Ontario, Canada
AIDS Calgary Awareness Association,
Alberta, Canada
Grand Theatre London,
Ontario, Canada
Studio Theatre,
Alberta, Canada
Pacific Opera,
British Columbia, Canada
Canadian Institute of Mining,
Metallurgy and Petroleum
"When it comes to the financial results, the numbers speak for themselves, but there are many other reasons clients love working with Sfz. First, they deliver on what they promise, from timelines to revenue goals. Second, they are responsive to your needs and provide impeccable client service. As a matter of due diligence, I regularly sought out Sfz’s competitors to ensure that we were never settling for less than the best return on our investment. In our experience, invariably, other firms looked with amazement at our results with Sfz, and conceded that they could not perform with such efficiency."
● Rob Gloor, Ex-marketing director Edmonton Symphony, Executive director of Orchestra London, currently Executive Director,
Kay Meek Centre, Vancouver
"In our opinion, there is no better way to reach out to patrons than through our annual campaign with Sfz. They help us recapture and re-engage past subscribers and ignite interest in previous single ticket buyers...I just want to take a moment to say a big thank you to Chris and his team for all the hard work they have done. This year's campaign was stellar – we could not be happier with the results..."
● Courtney Ilie, Associate Director of Sales, Calgary Philharmonic Orchestra, Calgary, Canada
"We struggled to find a vendor that was a good fit for us. Then we found Sfz. They were instrumental in helping us exceed our overall subscription goals. In the first year we were able to see an increase of over 65% in subscription revenues and a 50% increase in units versus our previous vendor's results, all while delivering a lower cost of sale. The staff at Sfz are professional, responsive and timely, and the campaign was well-managed at all levels. "
● Tara Farrar, Marketing Manager, Tulsa Ballet, Oklahoma, USA
Our annual campaign with SFZ has become a key part of how we engage our patrons. While we are always pleased with the financial results of the campaigns, SFZ is also a great resource in educating patrons about what we have to offer. Since first engaging them in 2016, we have found the team to be communicative, knowledgeable, and responsive. Special thanks to our amazing Campaign Manager, Jacquie, who has worked with us from the beginning and always does a phenomenal job.
● Sonia Stanger, Sales Manager, Globe Theatre, Regina, Canada
"I’m writing to thank you and your wonderful staff for the great service you provide every year to the Vancouver Recital Society. Your dedicated professionalism is greatly appreciated by the entire VRS team!"
● Sean Bickerton, Executive Director, Vancouver Recital Society, Canada
Albert Ballet has been partnering with Sfz to conduct our annual subscriber telemarketing campaign since 2006. Sfz undertook a strategic review of our client base and worked with us to define our target audience and sales strategies. We have experienced a 78% growth in our subscription base over the last eight years and their professionalism and attention to detail has played an integral part in the growth of our success. We would highly recommend them.
● Alison Geskin, Director, Development and Communications, Alberta Ballet
“ When Laura Foulger took on the management of the Edmonton Symphony Orchestra’s campaign, I was Director of Marketing and Development, and Laura’s team produced the best results of that company’s history. At the same time, I was moving into a new role at Orchestra London. I immediately engaged Sfz to work with my new organization, and once again the campaigns performed at record levels.”
● Rob Gloor, Executive Director, Alliance for Arts and Culture, Vancouver
"I wanted to tell you that I thought the telemarketer from Sfz who called me last night about the Opera was very good – she really knew how to read my comments yet shared the basic information about the upcoming season."
“The lady I spoke with was incredibly helpful, knowledgeable about the season and was a pleasure to speak with"
We have found Jacques and the members of his team a pleasure to work with. They are always available for questions, discussion, etc, and they work with the utmost professionalism."
"After years of having telesales in-house, we were somewhat nervous about changing to Sfz. It was quickly clear that their team was intelligent about our product and sensitive to the market and our subscribers. Sales exceeded our expectations, and we are currently planning our 2010/11 subscription campaign."
"As a result of the positive relationship we have had with Sfz, the KWS Development Department engaged Sfz to conduct a telefund campaign in the late fall of 2009. This campaign is now in its final wrap-up, and we have been pleased with the results. The gross amount of donations exceeded our original goal by approximately 39%."
"The Kitchener-Waterloo Symphony entered into a telemarketing relationship with Sfz during the spring of 2009 for our 2009/10 season subscription campaign, and we were greatly impressed with the results for subscriber renewals and acquisitions."
● Jan Gordon, Director of Development, Kitchener-Waterloo Symphony
● Tal Hebdon, Manager of Ticket Sales and Subscriber Services, Kitchener-Waterloo Symphony
"On behalf of the Victoria Symphony Society, please accept my sincere thanks for an outstanding telemarketing campaign conducted in 2002. Given this was the first organized campaign in society history, we were particularly impressed by the ability of Sfz to adapt to unforeseen market conditions and challenges, while exceeding campaign projections. The comprehensive but highly flexible approach produced excellent results in our small market, a testament to the expertise Sfz brought to the campaign."
● Jonathan Andrew Govias, Director of Marketing, Victoria Symphony Society.
Having personally worked with Jacques and his campaign managers for the last five years, I am always impressed at the professionalism and efficiency of the teams. Our product is very complex and I am pleased that the SFZ staff are able to function effectively as an extension of our box office team. The teams are trained thoroughly prior to the campaign start and the managers are quick to determine any potential pitfalls or questions that may arise. Throughout the campaign there is a constant line of communication between myself and the manager – something which I believe is a key factor to the success of our campaigns. As the campaign moves forward, our targets and goals often evolve to better address specific issues and the SFZ teams can adapt and change tactics quickly and efficiently.
● Courtney Ilie, Associate Director, Sales Calgary Philharmonic Orchestra
● Rob Gloor, Ex-marketing director Edmonton Symphony, Executive director of Orchestra London, currently Executive Director,
Kay Meek Centre, Vancouver
"In our opinion, there is no better way to reach out to patrons than through our annual campaign with Sfz. They help us recapture and re-engage past subscribers and ignite interest in previous single ticket buyers...I just want to take a moment to say a big thank you to Chris and his team for all the hard work they have done. This year's campaign was stellar – we could not be happier with the results..."
● Courtney Ilie, Associate Director of Sales, Calgary Philharmonic Orchestra, Calgary, Canada
"We struggled to find a vendor that was a good fit for us. Then we found Sfz. They were instrumental in helping us exceed our overall subscription goals. In the first year we were able to see an increase of over 65% in subscription revenues and a 50% increase in units versus our previous vendor's results, all while delivering a lower cost of sale. The staff at Sfz are professional, responsive and timely, and the campaign was well-managed at all levels. "
● Tara Farrar, Marketing Manager, Tulsa Ballet, Oklahoma, USA
Our annual campaign with SFZ has become a key part of how we engage our patrons. While we are always pleased with the financial results of the campaigns, SFZ is also a great resource in educating patrons about what we have to offer. Since first engaging them in 2016, we have found the team to be communicative, knowledgeable, and responsive. Special thanks to our amazing Campaign Manager, Jacquie, who has worked with us from the beginning and always does a phenomenal job.
● Sonia Stanger, Sales Manager, Globe Theatre, Regina, Canada
"I’m writing to thank you and your wonderful staff for the great service you provide every year to the Vancouver Recital Society. Your dedicated professionalism is greatly appreciated by the entire VRS team!"
● Sean Bickerton, Executive Director, Vancouver Recital Society, Canada
Albert Ballet has been partnering with Sfz to conduct our annual subscriber telemarketing campaign since 2006. Sfz undertook a strategic review of our client base and worked with us to define our target audience and sales strategies. We have experienced a 78% growth in our subscription base over the last eight years and their professionalism and attention to detail has played an integral part in the growth of our success. We would highly recommend them.
● Alison Geskin, Director, Development and Communications, Alberta Ballet
“ When Laura Foulger took on the management of the Edmonton Symphony Orchestra’s campaign, I was Director of Marketing and Development, and Laura’s team produced the best results of that company’s history. At the same time, I was moving into a new role at Orchestra London. I immediately engaged Sfz to work with my new organization, and once again the campaigns performed at record levels.”
● Rob Gloor, Executive Director, Alliance for Arts and Culture, Vancouver
"I wanted to tell you that I thought the telemarketer from Sfz who called me last night about the Opera was very good – she really knew how to read my comments yet shared the basic information about the upcoming season."
“The lady I spoke with was incredibly helpful, knowledgeable about the season and was a pleasure to speak with"
We have found Jacques and the members of his team a pleasure to work with. They are always available for questions, discussion, etc, and they work with the utmost professionalism."
"After years of having telesales in-house, we were somewhat nervous about changing to Sfz. It was quickly clear that their team was intelligent about our product and sensitive to the market and our subscribers. Sales exceeded our expectations, and we are currently planning our 2010/11 subscription campaign."
"As a result of the positive relationship we have had with Sfz, the KWS Development Department engaged Sfz to conduct a telefund campaign in the late fall of 2009. This campaign is now in its final wrap-up, and we have been pleased with the results. The gross amount of donations exceeded our original goal by approximately 39%."
"The Kitchener-Waterloo Symphony entered into a telemarketing relationship with Sfz during the spring of 2009 for our 2009/10 season subscription campaign, and we were greatly impressed with the results for subscriber renewals and acquisitions."
● Jan Gordon, Director of Development, Kitchener-Waterloo Symphony
● Tal Hebdon, Manager of Ticket Sales and Subscriber Services, Kitchener-Waterloo Symphony
"On behalf of the Victoria Symphony Society, please accept my sincere thanks for an outstanding telemarketing campaign conducted in 2002. Given this was the first organized campaign in society history, we were particularly impressed by the ability of Sfz to adapt to unforeseen market conditions and challenges, while exceeding campaign projections. The comprehensive but highly flexible approach produced excellent results in our small market, a testament to the expertise Sfz brought to the campaign."
● Jonathan Andrew Govias, Director of Marketing, Victoria Symphony Society.
Having personally worked with Jacques and his campaign managers for the last five years, I am always impressed at the professionalism and efficiency of the teams. Our product is very complex and I am pleased that the SFZ staff are able to function effectively as an extension of our box office team. The teams are trained thoroughly prior to the campaign start and the managers are quick to determine any potential pitfalls or questions that may arise. Throughout the campaign there is a constant line of communication between myself and the manager – something which I believe is a key factor to the success of our campaigns. As the campaign moves forward, our targets and goals often evolve to better address specific issues and the SFZ teams can adapt and change tactics quickly and efficiently.
● Courtney Ilie, Associate Director, Sales Calgary Philharmonic Orchestra
